Job Head of AI New Solution en Remote

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

The AI Team

The main goal of the AI Team is to leverage AI and ML to provide high-quality clinical care at unprecedented levels of personalization and scale. In this regard, in close collaboration with the clinical team, we develop ML-powered features that identify the best course of action for each patient at any given moment or circumstance whilst employing a holistic perspective but also contemplating any relevant nuance. We also work on ensuring the overall experience is as close as possible to a 1:1 session with a Physical Therapist and thus play a crucial role in enabling the AI Care provided by Sword.

This particular position regards a new AI unit that is fully focused on a new solution within Sword's portfolio (yet to be announced). Apply to learn more. It regards a leader of a multidisciplinary and self-sufficient team focusing in delivering AI solutions end-to-end.

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What you'll be doing

• Architecting and leading the development of scalable, production-grade AI-powered solutions that power multiple healthcare providers (with special emphasis in GenAI)
• Driving technical strategy for our enterprise ML platform, from model deployment to monitoring and optimization
• Leading a team of ML Engineers, Backends and Frontends in building robust, configurable AI systems that adapt to different healthcare contexts
• Working closely with our core AI team to translate cutting-edge solutions into enterprise-ready implementations
• Ensuring technical excellence across all AI deployments while maintaining healthcare compliance and safety standards
• Acting as a hands-on technical leader: making key architectural decisions, conducting code reviews, and maintaining high engineering standards

What you need to have

• 5+ years of experience building and deploying production ML systems at scale
• Strong track record leading teams on delivering AI-powered products
• Remarkable judgment and ability to deliver at a high pace
• Good understanding of modern Tech/AI stack
• Extensive experience with MLOps practices, ML system architecture and full
• Strong software engineering background with emphasis on building scalable, maintainable systems
• Strong product sense and ability to influence technical product decisions

What we would love to see

• Track record of successful large-scale AI deployments in healthcare
• Familiarity with healthcare data systems and compliance requirements
• Experience with conversational AI or similar interactive ML systems

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*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*

• Equity shares*

• Discretionary PTO plan*

• Parental leave*

• 401(k)

• Flexible working hours

• Remote-first company

• Paid company holidays

• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

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