Job Head of Operations Japan en Remote

ABOUT YOU

We are looking for a Head of Operations, Japan who is strategic, results-driven, and highly adaptable to join our leadership team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to build and optimize operational frameworks, scale processes for growth, and drive innovative, results-driven, and is an exceptional communicator to join our global team. The best candidate will be excited to build strategic partnerships, identify growth opportunities, and drive business success in the gaming industry.

Strong negotiation skills, relationship-building abilities, and analytical expertise are essential, along with experience in business development, sales, or the gaming industry. The ability to manage multiple priorities, navigate complex deals, and adapt to industry trends will be key to your success in this role.

If you’re passionate about driving business growth, supporting game developers, and expanding the reach of innovative gaming solutions, and love building impactful partnerships in the gaming ecosystem, we would love to hear from you!

ABOUT US

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

Longevity. Opportunity. Vision. Enjoy the game!

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RESPONSIBILITIES

• Develop and implement operational strategies, policies, and procedures
• Collaborate with the business line leaders to set and achieve business goals
• Lead the optimization of processes to enhance productivity and reduce costs
• Possess and utilize strong Japanese networks for market growth
• Expand and increase Japan market with Business Development support

• Oversee daily operational activities, ensuring efficiency and quality standards
• Ensue compliance with industry regulations and company policies
• Establish key performance indications (KPIs) to monitor operational success

• Work closely with other departments (e.g., BD, Finance, Marketing) to support organizational objectives
• Drive alignment between operational functions and business strategies
• Identify and resolve operational bottlenecks and inefficiencies specifically for Japan market

QUALIFICATIONS

• Required
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience (5-10 years plus) in a gaming, payment, or IT industry, with a strong understanding of local regulations and market trends
• Strong strategic thinking and problem-solving abilities
• Excellent leadership and people management skills
• Proficiency in operational tools and software (e.g., ERP systems, CRM platforms)
• Outstanding communication, negotiation, and decision-making skills
• Experience in managing budget and driving cost efficiencies
• Results-driven mindset with a focus on continuous improvement
• Ability to adapt and thrive in a fast-paced, dynamic environment
• Commitment to fostering an inclusive and collaborative workplace culture
• Must be legally authorized to work in Japan and Japanese native level (JLPT-N1 level) required

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Why Join Us?

Opportunity to work with a fast-growing global brand.

Competitive salary and performance-based incentives.

Flexible work environment (remote, hybrid, or in-office options).

Collaborative and innovative team culture.

Career growth opportunities in a dynamic and expanding market.

If you’re passionate about operational strategies and gaming, and want to make an impact in the Japan region, we’d love to hear from you! Apply now and be part of our journey.

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